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Privacy Policy

Last updated: 1 November 2025

This Privacy Policy explains how Zyvenor ("we", "us", "our") collects, uses, and protects personal data when you use our website at zyvenor.org and related services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Zyvenor is a digital gaming community platform operated from 70 Exning Rd, London E16 4ND, United Kingdom. For data protection enquiries, you can contact us at [email protected].

2. What Data We Collect

We may collect the following categories of personal data:

  • Contact information: Name, email address, phone number when you contact us or register
  • Account data: Username, gaming preferences, participation history
  • Communication data: Messages sent through our contact form or email
  • Usage data: Pages visited, time on site, device type, browser type (via analytics)
  • Cookie data: As described in our Cookie Policy
  • Payment data: Processed securely through third-party payment processors; we do not store full card details

3. How We Use Your Data

We use your personal data for the following purposes:

  • Responding to enquiries and providing customer support
  • Administering your account and community membership
  • Organising and running tournaments and events you have entered
  • Processing payments for services you have purchased
  • Sending service-related communications (event confirmations, schedule updates)
  • Sending optional marketing communications, where you have given consent
  • Improving our website and services through anonymised analytics
  • Complying with our legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

  • Contract: Where processing is necessary to fulfil a service you have purchased
  • Legitimate interests: For analytics and improving our platform
  • Consent: For marketing communications and non-essential cookies
  • Legal obligation: Where required by UK law

5. Data Sharing

We do not sell your personal data to third parties. We may share data with:

  • Payment processors (for transaction processing)
  • Email service providers (for transactional communications)
  • Analytics providers (anonymised data only)
  • Legal authorities where required by law

All third-party processors are contractually bound to handle your data in accordance with UK GDPR requirements.

6. Data Retention

We retain personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Account data is retained for the duration of your membership plus 12 months. Contact enquiry data is retained for 24 months. Payment records are retained for 7 years in line with HMRC requirements.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access: To request a copy of the data we hold about you
  • Right to rectification: To correct inaccurate personal data
  • Right to erasure: To request deletion of your data in certain circumstances
  • Right to restrict processing: To limit how we use your data
  • Right to data portability: To receive your data in a portable format
  • Right to object: To object to processing based on legitimate interests
  • Right to withdraw consent: At any time where processing is consent-based

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

8. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. Our website uses HTTPS encryption for all data transmission.

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from anyone under 16 years of age. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when the policy was last revised. Continued use of our platform after changes constitutes acceptance of the updated policy.

12. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

13. Contact Us

For any privacy-related queries:
Email: [email protected]
Post: Zyvenor, 70 Exning Rd, London E16 4ND, United Kingdom