Refund Policy

This Refund Policy applies to all purchases made through Zyvenor at zyvenor.org. We aim to be fair and transparent. If something goes wrong, we'd prefer to resolve it properly rather than hide behind policy.

1. Your Statutory Rights

As a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 and related legislation. Nothing in this policy affects those rights. Where UK consumer law provides more protection than our policy below, your legal rights take precedence.

2. Tournament Entry Fees

Full Refunds

You are entitled to a full refund of your tournament entry fee in the following circumstances:

• You cancel your entry at least 72 hours before the scheduled start of the event
• The tournament is cancelled by Zyvenor for any reason
• Significant changes are made to the event format or schedule after your registration, and you do not wish to participate under the revised terms

Partial Refunds

A 50% refund may be available if you cancel between 24 and 72 hours before the event, at our discretion and depending on whether we are able to fill your place.

No Refund

Entry fees will not be refunded if you cancel less than 24 hours before the event, do not attend without notification, or are disqualified due to a Code of Conduct violation.

3. Coaching Session Fees

Full Refunds

• Cancellation made at least 48 hours before the scheduled session
• Session cancelled by Zyvenor or the assigned coach
• Technical failure on Zyvenor's side that prevents the session from taking place

No Refund

Coaching fees will not be refunded for cancellations made less than 24 hours before the session, or for no-shows. If you are significantly late to a session (more than 20 minutes) and we are unable to reschedule, a partial refund at 50% may be offered at our discretion.

4. Monthly Membership

Monthly membership fees are charged at the beginning of each billing period. You may cancel your membership at any time, and cancellation will take effect at the end of the current billing period — you will continue to have access until that point. We do not offer pro-rata refunds for the unused portion of a billing period, except where required by law or where we have made a material change to the service you signed up for.

5. Workshop Fees

Workshop booking fees follow the same policy as coaching sessions: full refund if cancelled at least 48 hours in advance, no refund for cancellations within 24 hours. If a workshop is cancelled by Zyvenor, a full refund will be issued automatically.

6. How to Request a Refund

To request a refund, contact us at [email protected] with:

• Your name and account email address
• The service or event you are requesting a refund for
• The date of purchase and the amount paid
• The reason for your request

We aim to respond to all refund requests within 3 working days. Approved refunds are processed within 5–10 working days and returned to the original payment method.

7. Disputes

If you are unhappy with our response to a refund request, you can escalate your complaint by emailing [email protected] with the subject "Escalated Refund Dispute". We will review the matter independently and provide a final response within 10 working days.

8. Contact

Refund enquiries: [email protected]
Phone: +44 079 6595 3748
Post: Zyvenor, 70 Exning Rd, London E16 4ND, United Kingdom